Last updated: June 2026
Northlakes Connect (we, us, our) respects your
privacy. This policy explains how we collect, use and protect personal information when you visit
nlconnect.com.au or contact us about our services.
Who we are
Northlakes Connect (formerly Northlakes Telephone Installations) is a family-run business based on
the Central Coast, NSW. We provide data, electrical, CCTV and communications services.
Information we collect
We may collect the following when you use our website or get in touch:
- Contact details: name, phone number and email address
- Enquiry details: the service you are interested in and any message you send us
- Technical data: basic server logs (such as IP address, browser type and pages visited) if our hosting provider records them
We do not knowingly collect sensitive information through this website.
How we use your information
We use personal information to:
- respond to your enquiry and provide quotes or follow-up
- deliver the services you have asked for
- maintain business records where required by law
- improve how our website and services work
We do not sell your personal information.
How we share information
We only share personal information where needed to run our business, for example with our
email systems so your enquiry reaches us, or where required by law.
We require any service providers we use to handle information appropriately.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised
access. Information submitted through our contact form is transmitted securely where our
providers support encryption (HTTPS). We keep enquiry details only for as long as needed for
business and legal purposes.
Cookies and analytics
This website does not use advertising cookies or third-party tracking at launch. If we add
analytics or similar tools in future, we will update this policy.
Your choices
You may:
- contact us to request access to, or correction of, personal information we hold about you
- ask us to delete enquiry details where we are not required to keep them
- opt out of non-essential marketing communications at any time
Complaints
If you have a privacy concern, contact us at
info@nlconnect.com.au. If you are not satisfied
with our response, you may contact the Office of the Australian Information Commissioner (OAIC)
at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on
this website. Material changes will be reflected in the "Last updated" date above.